QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Installed Base
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Business Considerations
Business Considerations
When implementing Service/Support Management, you must decide if you need to track an installed base. If you decide to track an installed base, you must further consider:
• How detailed should the installed base records be?
• What is the relationship between the installed base and service call policy?
Your answers to these questions affect many other business decisions.