You can delete obsolete end user records with End User Delete (27.20.3.4). The system checks for service contracts, service quotes, calls, service requests, or RMAs associated with the end user. If any of these exist, an error displays. If call history exists, a warning displays.

When you delete an end-user record, the system removes all installed base records associated with the end user, as well as end-user contact information, and any comments associated with the end user.