QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Service Setup
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Work Codes
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Default Work Codes
Default Work Codes
Call Management Control defines five default work codes. These defaults represent typical kinds of work in a service environment and have a built-in meaning to the system. You can define as many other work codes as you need.
• PM Work Code. Default work code for calls the system generates as part of a preventive maintenance schedule.
• Update Work Code. You can assign this work code a meaning, such as a product upgrade.
• Install Work Code. Default installation call type. When items requiring installation are added to the installed base from sales order shipment, the system generates a call of this type.
• Corrective Work Code. Default work code for a call requiring mass recall or some kind of legal action.
• Technical Work Code. Default work code for all other calls you create with Call Maintenance (11.1.1.1) or Call Quote Maintenance (11.1.1.7).
You can associate a default call length with each work code. Call Maintenance uses it to calculate engineer load for each type of call.
Some companies use one or more generic work codes instead of codes for each of these call types. Other companies need more than these five codes—a work code for testing or installation preparation, for example. Create as many work codes as you need to meet your business requirements.