Set Pending to No and Exchange to No for a standard return without any billing. For example, an engineer orders five items on an MO for a call and uses only four of them. You load the five items into item usage records in Call Activity Recording. One of them must be returned. CAR can do this directly, or you can use MO Direct/Pending Returns.

The same situation might occur if the engineer ordered too many items on an MO for inventory replenishment. Use MO Direct/Pending Returns to return the items.

Standard returns of items on an MO are executed as inventory transfers (ISS‑TR, RCT-TR) from the engineer site and location back to available stock. There is no billing. The system treats returns in CAR that are not exchanges and not on an MO as unplanned receipts (RCT-UNP).