Indicate an exchange return by using a return status with Exchange set to Yes. Exchanges typically take place in CAR when an engineer replaces an item during a repair and the returns the old item for customer credit. You can then repair or scrap the returned item.

When you use an exchange return status, the system searches for an exchange price for the returned item on the service price list. Exchange prices use the exchange unit of measure specified in Call Management Control. If the system finds an exchange price, it displays by default during return processing. The system credits the customer this amount when it generates the invoice for the call.

You cannot use this status to return items ordered on an MO, since exchange processing assumes the item is being returned from the customer. Also, you cannot combine Exchange with Pending, since the Pending field is used only with items on an MO. An exchange return executes an unplanned receipt (RCT-UNP).