Default Statuses
You can specify two default return statuses in Call Management Control. These statuses provide defaults during return processing in Call Activity Recording and MO Direct/Pending Returns.
• Return Status. CAR uses this status by default for repairable items. It is the default in MO Direct/Pending Returns.
• Scrap Status. CAR uses this status by default for non-repairable items.
Note: You cannot use a status with Pending set to Yes.