Revenue Product Lines
Revenue product lines are similar to charge product lines. However, in the case of revenue product lines, the financial impact represents the income from service activity, rather than the cost.
Another important difference is that the system applies charge product lines to the usage detail consumed in Call Activity Recording. Revenue product lines, however, are applied at a higher level to the item being A different charge product line can be specified for each item consumed, each expense, and each hour of labor. Revenue product lines track income from the service activity only for the item repaired.
Like charge product lines, you can base revenue product lines on several criteria. Criteria for revenue product lines are limited, however, to the service type and work code associated with the call line, or the product line and service group of the item being repaired. The charge code and service category do not apply.
Product Line Comparison summarizes the differences between charge and revenue product lines.
Product Line Comparison
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Charge Product Line
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Revenue Product Line
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Used For
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The costs of service activity
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The income from service activity
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Applies To
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Detail usage records
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Call line items
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Key Includes
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Charge Code, Work Code, Service Category, Service Type, Item Product Line, Service Group
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Work Code, Service Type, Item Product Line, Service Group
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Displays In
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Call Activity Recording
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Call Invoice Recording
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If you have no revenue product lines, the value of Use Item Prod Line in SSM Accounting Control determines the default suggested in Call Invoice Recording. If Yes, the product line of the item being repaired displays as a default. If No, the product line of the service type in effect displays.
The setup of revenue product lines, like charge product lines, can be relatively simple or complex, depending on your business practices.
Revenue Product Line Maintenance
Use Revenue Product Line Maintenance (11.21.21.9) to create and update revenue product lines.
Revenue Product Line Maintenance (11.21.21.9)
When Call Invoice Recording searches for a revenue product line, the system derives the value for work code and service type from the call line. It derives item product line and service group from the item you are servicing.
Work Code
Enter a work code defined in Work Code Maintenance. This field can be blank, but if so, all remaining key fields must also be blank. If you enter a value here, the system uses the associated revenue product line for the revenue received for the repair of an item only when the item being repaired has this work code.
Service Type
Enter a service type defined in Contract or Warranty Type Maintenance. This field can be blank, but if so, all remaining key fields must also be blank. If you enter a value here, the system uses the associated revenue product line for the revenue received for the repair of an item only when the item being repaired has this service type.
Item Product Line
Enter a product line defined in Product Line Maintenance. This field can be blank, but if so, Service Group must also be blank. If you enter a value here, the system uses the associated revenue product line for the revenue received for service recorded in CAR only when you repair items belonging to this product line.
Service Group
This field is validated against codes defined in Generalized Codes Maintenance for field pt_svc_group. However, this field can be blank even if a blank generalized code does not exist. If you specify an invalid value, a warning displays. The system does not use the data you are about to create unless you set up this value in Generalized Codes Maintenance.
If you enter a value here, the system uses the associated revenue product line for the revenue received for service recorded in CAR only when you repair items belonging to this service group.
Revenue Product Line
Enter a product line defined in Product Line Maintenance. The system uses the accounts associated with this product line for the income generated by Call Invoice Recording when the other key fields match.
