QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Service Setup > Generalized Codes for Service
  
Generalized Codes for Service
The system uses generalized codes, which you define in Generalized Codes Maintenance (36.2.13), extensively. They give you flexibility in organizing and implementing functions, since you can define values that are meaningful in your own business environment.
In the Service/Support Management module, you can define generalized codes to shape how you record and manage service activity information. Generalized Codes for Service lists most of the codes referenced by service functions. Use it to plan which codes to use in your implementation.

Generalized Codes for Service
 
Code
Label
Where Used
ca_resolve
Resolution
Call Update frame of Call Maintenance (ca_resolve)
ca_severity
Severity
Call Maintenance (ca_severity)
Call Default Maintenance (cdf_ca_severity)
Call Escalation Maintenance (es_ca_severity)
ccd_cause
Cause
Fault Codes (ccd_cause)
ccd_problem
Problem
Fault Codes (ccd_problem)
ccd_resolution
Resolution
Fault Codes (ccd_resolution)
egd_sched_type
Schedule Type
Engineer Detail Schedule Maint (egd_sched_type)
eng_location
Current Location
Engineer Maintenance (eng_location)
esh_sched_type
Schedule Type
Engineer Master Schedule Maintenance (esh_sched_type)
eu_type
End User Type
End User Data Maintenance (eu_type)
Default Charge Code Maintenance (fcd_eu_type)
Warranty Code Maintenance (svtype)
fsgroup
Engineer Group
Group
Engineer Group
Engineer Maintenance (eng_group)
Escalation Maintenance (es_group)
End User Maintenance (eu_eng_group)
fsskill
Prob/Skill
Call Maintenance (ca_problem)
Call Default Maintenance (cdf_ca_problem)
Engineer Skills Table (fsskill)
Call Escalation Maintenance (es_ca_problem)
isb_owner
Ownership
Installed Base Item Maintenance (isb_owner)
isb_status
Status
Installed Base Item Maintenance (isb_status)
pgh_status
Status
Status (pgh_status)
Waiting for Page Status (pgc_wait_status) in Paging Control
Paged Status (pgc_paged_status) in Paging Control
pod_um
Unit of Measure
RTS Maintenance (pod_um)
pt_model
Model
Service Item Maintenance (pt_model)
Call Default Maintenance (cdf_model)
Call Maintenance (part-model)
pt_svc_group
Service Group
Service Item Maintenance (pt_svc_group)
Default Site Maintenance (rdf_svc_group)
Charge Product Line Maintenance (fcc_pt_svc_group)
Revenue Product Line Maintenance (fcc_pt_svc_group)
Call Default Maintenance (cdf_group)
Call Maintenance (part-svc-group)
Price List Maintenance (fpc_svc_group)
pt_svc_type
Usage Code
Service Item Maintenance (pt_svc_type)
pt_sys_type
System Type
Service Management Control (svc_sys_type)
Service Item Maintenance (pt_sys_type)
Installed Base Item Maintenance (isb_sys_type)
pt_um
Unit of Measure
Exchange UM
Fixed UM
Price List Maintenance (fpc_um)
Call Management Control (svc_exch_um)
Call Management Control (svc_fixed_um)
reg_type
Area Type
Area Maintenance (reg_type)
rmd_fault_cd
Fault Code
RMA Maintenance (rmd_fault_cd)
ro_tool
Tool Code
Service Routing Maintenance (ro_tool)
Service Standard Operation Maint (opm_tool)
sa_sa_type
Type
Contract Maintenance, Contract Quote Maintenance
sa_stat
Action Status
Contract Maintenance (sa_stat)
sad_type
Ship Type
Contract Maintenance (sod_type)
sap_bom_type
BOM Type
Contract Maintenance, PM Scheduling
so_channel
Channel
RMA Maintenance (so_channel)
Call Activity Recording (ca_channel)
Call Invoice Recording (ca_channel)
Contract Maintenance (sa_channel)
so_cr_card
Credit Card
Contract Maintenance (sa_cr_card)
RMA Maintenance (so_cr_card)
so_cr_init
CR Initials
Contract Maintenance (sa_cr_init)
RMA Maintenance (so_cr_init)
so_fob
FOB Point
RMA Maintenance (so_fob)
so_shipvia
Ship Via
RMA Maintenance (so_shipvia)
MO Maintenance (so_shipvia)
so_stat
Action Status
RMA Maintenance (so_stat)
MO Maintenance (so_stat)
sod_type
Type
RMA Maintenance (sod_type)
sod_um
UM
RMA Maintenance (sod_um)
srr_problem
SR Problem
SR Maintenance (srr_problem)
srr_severity
SR Severity
SR Maintenance (srr_severity)
srr_type
SR Type
SR Maintenance (srr_type)