It is increasingly common for service organizations to support customers across a wide geographic range. Being a global service provider presents special challenges and requirements such as multiple currencies, different tax structures, and multiple languages.

A special global business challenge for service providers, however, is accommodating variations in local time.

An awareness of time zones is uniquely important to service organizations because service coverage and associated fees are often dependent on the date and time a client requests and you supply coverage. Also, service contracts can include an obligation to respond to customer issues within a certain number of hours.