This chapter describes SSM’s optional Multiple Time Zones (MTZ) feature. First, a general business background and overview of MTZ is presented, then the details of activating and setting up. The next section describes the impact of MTZ on service processing, including call management, the installed base, service contracts, and engineer scheduling. Finally, additional technical reference material is provided.

Business Considerations
Explains how considering time zones can beneficially impact business organizations and explains some of the features of MTZ.

Overview of MTZ
Describes the features and purpose of MTZ.

Activating MTZ
Outlines when it is appropriate to activate MTZ and how to do so in new and existing databases.

MTZ Functions
Lists and describes functions of MTZ.

Effects of MTZ
Describes the effects of MTZ on customers on four different areas of service functions.

MTZ Reference
Lists and describes reference fields such as date and time and the parameters for converting times.