Limit Usage Restrictions
The implementation of coverage levels and limits depends on the Contract Limits field in SSM Accounting Control.
• When this field is No, you cannot define limit amounts on contract types or modify coverage levels in Contract Maintenance.
• When this field is Yes, you can define the limits, copy them into multiple contract levels (header, default item and end user, and detail lines), and modify them.
You define levels of coverage associated with service types the same way whether you are using limit amounts or not. While you can define limit amounts for a contract type, the system only uses them when you copy them into a contract.
The contract type provides a template for creating similar contracts. If you use it as a generic service type, the system applies the coverage level percentage of the service type. Limits are only effective in a contract because the system must accumulate and check quantities over time. This is only possible when you can collect and record information for a specific line item.
The system uses limit amounts only with contracts and checks them only in Call Activity Recording. RMA Maintenance applies the coverage percentage only, even if a contract has limit amounts.
In summary, limits:
• Can only be used when Contract Limits is Yes in SSM Accounting Control
• Cannot be used with warranties
• Can be defined on a contract type, but are only used when copied into a contract
• Are only checked in Call Activity Recording