This chapter introduces service types, details how you can use invoice sorts, work codes, and service categories to define levels of coverage, and describes the programs used to define contract types and warranty types.

Overview of Service Types
Describes the two categories of service types.

Levels and Limits of Service
Explains how service levels and limits are affected by contracts, how to track and define them, and put limits on service by percent of coverage, details, or levels.

Contract Type Maintenance
Illustrates Contract Type Maintenance (11.5.10) by describing frames.

Warranty Types
Defines a warranty and explains how to set up warranties in the installed base, tailor them to user types and coverage levels, delete warranties, and their effects and maintenance.