Defining Percent of Coverage
You can use the percentage amount in the %Cv field by itself or in conjunction with limit amounts. If Contract Limits is No in SSM Accounting Control, the coverage percent determines coverage. This is also the case when a contract type rather than an actual contract provides coverage. The system checks limit amounts only on contracts.
The coverage percent by itself determines the amount covered according to the following formula:
Price * Coverage Percent = Covered Amount
For RMA issues, the system uses the coverage percent to calculate the price discount percent, since the limit features of contracts do not apply to RMAs. Coverage percent is also the only factor the system considers for warranty coverage in RMAs and calls.