Use the End Mid and Start Mid fields to define a single break in the coverage for the day, such as a lunch period. The system considers the interval between the times defined in the End Mid and Start Mid fields as non-covered time. If you do not define a break, the system assumes that coverage is available from the time indicated at start of the day until the end of the day

To define coverage from 9:00 until 17:30 with an hour for lunch, you create a service contract type that has service coverage starting at 09:00 and ending at 13:00 for the first period of the day, beginning at 14:00 and ending at 17:30 hours for the second period of the day. To indicate 24-hour coverage, enter a range of 00:00 to 23:59. In most processor time clocks, 00:00 is the same as 24:00. To indicate no coverage, enter a range of 00:00 to 00:00. Call Maintenance uses service coverage in conjunction with Response Time to schedule the call’s next status date and next status time.