Limit Detail Frame
When Det is Yes, a pop-up for limit detail appears.
Limit Detail Pop‑Up
The fields in the Limit Detail frame are optional.
List Price Limit
If you specify an amount in this field and record an item or service category with a price exceeding this amount in Call Activity Recording, the item is not covered even if limits have not yet been consumed. Coverage always defaults to zero for such an item, regardless of charge code.
Charge Code
Charge Code determines the charge code Call Activity Recording uses when services are within the service limit. The code in Contract Type Maintenance normally has Contract set to Yes in Charge Code Maintenance. In Warranty Type Maintenance, it normally has Warranty set to Yes.
If you do not associate a charge code with the limits, the system uses the default Contract or Warranty charge code from Default Charge Code Maintenance.
When service charges on a contract exceed the limit or 0% coverage is defined, the system switches the code in CAR to the over-limit charge code.
You can also specify a charge code with Covered set to Yes for the under-limit charge code. However, limit its use to service types that provide generic coverage, such as the call default service type in Call Management Control.
Important: Never specify a covered charge code on any service type that is the basis of a contract or warranty.
Over Limit Charge Code
Determines the charge code Call Activity Recording uses when service costs exceed the service limit. This charge code must have the Billable field set to Yes in Charge Code Maintenance.
If you do not associate an over-limit charge code with the limits, the system uses the billable charge code in Default Charge Code Maintenance instead. You can override the billable charge code with a giveaway charge code in particular instances in CAR.
