Types of Blanket Coverage
You can define two different kinds of blanket coverage:
• Blanket coverage for a specific item number. To create this kind of blanket contract, add line items to the contract for each item number that is covered. You do not need to specify lot or serial numbers. For lot and serial-number controlled items, the system allows the Serial field to be blank when Blanket is Yes.
• Blanket coverage for any item. To provide blanket coverage for an end user regardless of the items they possess, set Blanket to Yes and add a contract line with a blank item number. This kind of blanket contract provides general coverage for all the end user’s items. When you define a global blanket contract, you cannot specify a serial or reference number, and the PM item field is No and cannot be changed.
When the system searches for coverage in Call Maintenance and other call management functions, it looks for contract coverage in this sequence:
• A contract line covering the specific item, lot/serial number, and reference reported by the end user
• Blanket coverage provided for the reported item number
• Blanket coverage all items for the end user on the call
The rules that apply to non-blanket contracts related to overlapping coverage dates do not apply in the same way to blanket contracts. Coverage can exist for a specific item at the same time a blanket contract exists for the same kind of item. The system finds the most specific record first.