When you add an item with multiple coverage sources to a call, you can select the coverage to be used. A lookup lists each coverage source, the start and end dates, service type, whether a contract is a blanket contract, and the hours of coverage. The list is ordered with the more specific coverage sources before the more general ones. This window may display when you create a call or add more lines to it in Call Maintenance or Call Activity Recording.

See Multiple Sources of Call Coverage.