This frame assists you in selecting an end user based on four key pieces of information: number, contact name, zip code, and contact phone number. These data elements represent the kind of information that is often obtained directly from a caller on the phone.

Populate these fields in one of three ways: by direct input, by next/previous processing, or by lookup browses. When you enter a value, the system attempts to find an end user or end-user contact record that matches; otherwise, a warning displays.

When you click Next and the system finds a valid matching record, you are returned to Call Maintenance with that end-user number. If a matching record is not found, the system prompts you to create a new end user. The system carries over any values specified in the End User Selection frame to the next frame.