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Frame
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Req
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Purpose
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User Selection
|
Y
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Enter information identifying the item and end user initiating this call.
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|
Installed Base Move
|
N
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Enables you to move an item to a new end user while creating a new call line.
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End User Selection
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N
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If End User is blank, displays so you can select an end user.
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End User
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N
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Enables you to create a new end user.
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Calls for End User
|
N
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If new call and other calls exist for end user, enables you to cancel the call you are creating and switch to an existing call.
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|
Comments
|
N
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If Comments is Yes in call header, enter comments detailing the problem reported by the user.
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|
Call Defaults
|
N
|
Specify values used to search for applicable call defaults.
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|
Call Info
|
Y
|
Enter or modify detailed information related to the call.
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|
Multiple Skills
|
N
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If Multiple Skills is Yes in the Call Info frame, specify the list of skills required.
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|
Travel and Estimated Time
|
N
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If field is Yes in Call Management Control or user preferences, modify call duration and travel time.
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|
Override Scheduling Options
|
N
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If Schedule is Yes in the Call Info frame and Override Scheduling Options is Yes in Engineer Schedule Control, choose options for limiting engineers for scheduling.
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|
Call Scheduling
|
N
|
If Schedule is Yes in the Call Info frame, select appropriate engineer for call.
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|
Call Engineer Schedule Maintenance
|
N
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If Schedule is Yes in the Call Info frame and appropriate schedules are available, modify start and end date or estimated time.
|
|
Comments
|
N
|
If Comments is Yes in the Call Info frame, view or update call header comments.
|
|
Item Service Structure Detail
|
N
|
If field is Yes in Call Management Control or user preferences, modify site, BOM, and routing associated with call’s first item.
|
|
Call Update
|
Y
|
Enter final details about the call and select other optional frames.
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|
Paging
|
N
|
If Page Engineer is Yes (see here) in the Call Update frame, page the engineer assigned to the call.
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Call Item
|
N
|
If Multi Items is Yes in the Call Update frame, view details about call item or add more items to the call.
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|
Coverage Information
|
N
|
If Coverage is Yes in the Call Update or Call Item frame, view coverage information related to this item.
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|
Comments
|
N
|
If Comments is Yes in the Call Update or Call Item frame, view or enter comments about this call line.
|
|
Fault Codes
|
N
|
If Fault Codes is Yes in the Call Update or Call Item frame, enter codes for this item.
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|
Call Print
|
N
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If Print Call is Yes in the Call Update frame, enter output device for the print function.
|