Multiple Skills Frame
Use the Multiple Skills frame to define the list of skills that an engineer requires to correct the problem recorded in the call.
To open the Multiple Skills frame, select the Multiple Skills field in the Call Info frame and click Next. Create a separate line for each skill. Engineering scheduling assigns points to engineers if their skills meet a call’s skill requirements. See
Engineers and Scheduling for more information.
Multiple Skills Frame
Line
Enter the line number that identifies the skill. To define the skills an engineer requires to resolve a call line, create multiple entries for each call, each with a different line number.
Problem
Specify one of the skills an engineer requires to resolve the call.
