Item Service Structure Detail Frame

This frame displays only if Call Structure Window is Yes in Call Management Control or if the user executing the procedure has set Call Structure Window to Yes in Service/Support User Preferences (11.21.23).

Output-only field that displays the assigned engineer’s area. If no engineer is assigned, this field is blank.

Indicate the inventory site where repair parts for the item being serviced reside. Call Activity Recording uses the site when parts are issued in the repair of this item. This field cannot be modified once you open reports for this item in CAR. The site associated with the first call item determines the value for the call site on the CAR header.

The system follows a sequence to derive a default site, beginning with an engineer. If an engineer is not assigned in Call Maintenance, the sequence begins with the third step.

• The key site and location the system uses is the one associated with the assigned engineer in Engineer Maintenance (11.13.1). If you leave the engineer site blank and specify a location, the system uses the area site, but the engineer location takes precedence over the area location.

• If the engineer does not have a site or location, the system uses the ones associated with the engineer’s area in Area Maintenance (11.15.1).

• If these values are all blank, the system uses the default spares site/location set up in Default Site Maintenance (11.21.13).

• If a site has still not been found, the system uses the site and location defined when the call item was set up in Item Master Maintenance (1.4.1).

• If a site has still not been found, the system uses the site associated with the end user’s customer in Customer Data Maintenance (2.1.1).

Must be a valid service BOM set up with Service Structure Maintenance. It defaults from the BOM code for the current work code associated with the item in Service Item by Site Maintenance (11.3.9) first. If no BOM is specified for the site, the system looks for a BOM set up with Service Item Maintenance. For the PM work code, the system uses the PM BOM code; for the install work code, the system uses the install BOM; otherwise, the repair BOM code is the default.

This BOM prints on the call to assist the engineer in servicing the item. It also defaults into CAR and can be auto-loaded into the item usage frames of CAR. This field cannot be modified once you open reports for this item in CAR.

Must be a valid service routing set up with Service Routing Maintenance. It defaults from the routing associated with the item in Service Item by Site Maintenance (11.3.9) first. If no routing is specified for the site, the system looks for a routing associated with the item in Service Item Maintenance. For the PM work code, the system uses the PM routing; for the install work code, the system uses the install routing; otherwise, the repair routing is the default.

This routing prints on the call to assist the engineer in servicing the item. It also defaults into CAR and can be auto-loaded into the labor/expense and item usage frames of CAR. This field cannot be modified once you open reports for this item in CAR.

Note: When a call is referenced on an RMA and you release the RMA to a work order, the system uses the repair routing defined in Service Item Maintenance or Service Item by Site Maintenance on the rework work order, even if you specified a different routing on the call.