Coverage Information Frame
When you create a call, the coverage information for the first item displays in the call header. However, each item on a call can be covered by a different contract or warranty. The Coverage Information frame shows detailed information for any line on the call.
Coverage Information Frame
The system uses the call open date to search for effective limits. These limits may be derived from a contract, service type, or warranty, as indicated in the header of the frame. The system also displays the currency associated with the call line.
If service coverage limits are derived from a contract, the system includes the amount consumed against the limits in the display.
