You can define any number of call statuses, representing various stages in the call life cycle. You can move a call from one status to any other, unless the status is the Complete, Closed, Hold, or Cancel status defined in Call Management Control.

In these four cases, the system checks to ensure that the status change is valid. Many of these validations are related to the kind of transactions that have taken place in Call Activity Recording. Requirements for Call Status Changes summarizes the validations the system makes when completing, closing, or canceling a call. The following sections provide more detail.