You can place any call on hold. When a call or call line is on hold, you can record activity for it only after you change its status. MOs cannot be ordered for it. In addition, an invoice cannot be generated in CAR. Since you may want to invoice for activity already recorded for a call on hold, you can generate an invoice in Call Invoice Recording, but a warning displays.

When placing a call on hold, you are warned if any of the following conditions exist.

A warning displays if an MO is attached to the call with quantities that are neither consumed nor returned.

If detail has been recorded in Call Activity Recording, the system warns you if all inventory has not been successfully issued. The system also warns you if all labor and expense transactions have not been posted to the proper GL accounts.