Design of Pending Call Maintenance Frames
The frames that display in Pending Call Maintenance are similar to frames in other functions, but have some special attributes. Unlike standard frames, a static definition is not used for pending call frames since they are configured for each user. When a user enters Pending Call Maintenance, the frames are built dynamically from the information entered in Pending Call Frame Maintenance and Pending Call Frame Sequence Maintenance.
These frames have the following attributes:
• Only one column of fields displays on a frame. You cannot have multiple columns. Since a frame has 18 active rows, you cannot add more than 18 fields to a frame. (This number is smaller if you use other options, such as adding blank lines to create logical groups of fields.)
• Only one frame displays at a time. In other functions, multiple frames may display, including pop-ups. A frame in Pending Call Maintenance always replaces the one that displayed before.
• Next/previous processing is not supported on fields.
• Field labels are limited to 20 characters. Because you cannot vary where the fields display, all fields start at the same position in the frame. As a result, room for labels cannot vary in length.
• Some scrolling windows are implemented with filtered search. Call Maintenance (11.1.1.1) includes lookups on some fields that use information previously entered to filter the values that display in the lookup. In Pending Call Maintenance, the order of field entry may not be the same as in Call Maintenance, so there is no guarantee that these lookups will work correctly. The same functionality is provided using a filtered search mechanism. See the following section for details.
• Clicking Next does not always display another frame. When you click Next in Pending Call Maintenance, the system searches for defaults based on the current field input. If new data is found that updates fields in the current frame, the current frame redisplays.