You can use Pending Call Field Maintenance (11.1.3.13) to create information about the fields you are going to place on frames for display in Pending Call Maintenance. However, since a call record includes many fields and also updates fields in related tables, this process can be very tedious.

A utility is provided to make setting up and maintaining profiles easier. Use Pending Call Setup Utility (11.1.3.23) to:

Loading data includes information about fields in the following tables:

Some other fields from tables related to calls also are available, such as fields from pt_mstr, isb_mstr, sa_mstr, and ad_mstr. In addition to database fields, records for some local variables that affect processing of calls are also loaded.

Enter 1 to load the default information about fields that can be used for building pending call profiles. The load includes information for fields from ca_mstr, itm_det, and ccd_mstr, as well as some local variables that affect processing of calls. You can review this information using Pending Call Field Maintenance.

Most of the information that you load this way cannot be modified, since it reflects the underlying definition of the database tables that store call data, as well as the requirements of the business logic that is part of Call Maintenance.

Enter 2 to delete all the information about fields currently in the database. Use this option to clear out old information if you decide not to use pending calls. You might also use this function during a testing sequence when you have added new fields and do not want to retain them. You can then use option 1 to reload system data.

Enter 3 to load system-supplied demonstration profiles. You can use these profiles as the basis for creating your own by copying and then modifying them. Using demonstration profiles as templates may speed up the development of your own call-entry profiles. You can also use them for training and learning.

Use this option both for an initial load or after you have changed demo profiles and now want to revert to the system default information. Reloading demo profiles deletes any records found and then refreshes them. Normally, you should use this option if you want to continue testing with demo profiles.

Enter 4 to remove the demonstration profile data from your database. Typically you would only use this option if you no longer wanted to use the pending call system.

Enter 5 to renumber the sequences in a specified profile. This function affects the sequence numbers associated with frames, fields, condition sets, and conditions that you define in Pending Call Frame Sequence Maintenance.

Executing this function resequences these numbers in increments of 10. This makes it easy to add new records between existing records. When you enter option 5, you must supply a valid profile ID.