QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Using Pending Calls > Creating a Pending Call > Processing in Pending Call Maintenance
  
Processing in Pending Call Maintenance
When a user executes Pending Call Maintenance, the system:
Determines any default values.
Builds the first frame based on details specified in Pending Call Frame Maintenance and Pending Call Sequence Maintenance and displays the frame to the user.
When the user enters data in applicable fields and clicks Next (or presses Enter on last field), data is collected from the screen. The system:
Validates any fields with Validated set to Yes in Pending Call Frame Maintenance and displays the first error found
Verifies that a value is entered in any fields with Required set to Yes in Pending Call Frame Maintenance and displays the label of the first missing field, if any
Generates default values for fields without data based on the values the user entered in other fields in the frame
Redisplays the same frame if any field on the frame has a generated value