QAD 2017 Enterprise Edition
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Service/Support Management
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Using Pending Calls
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Creating a Pending Call
Creating a Pending Call
Use Pending Call Maintenance (11.1.3.1) to create and modify pending calls. The configuration of the frames in this program is based on the profile associated with the user who is executing it. This can be as simple or as complex as is required to accommodate a particular set of business requirements.
This section illustrates how to create a call using the DEMO profile loaded using Pending Call Setup Utility. The DEMO profile creates a sequence of frames similar to Call Maintenance.
Review the information in
Design of Pending Call Maintenance Frames to understand the special attributes of frames in this program.
For information about the fields in Pending Call Maintenance, review the corresponding field description for Call Maintenance in
Using Call Maintenance.