QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Using Pending Calls > Viewing Pending Call Data
  
Viewing Pending Call Data
Pending Call Reports summarizes pending call reports.

Pending Call Reports
 
Report
Menu Number
Description
Pending Call Data Inquiry
11.1.3.3
Displays summary information about a specific pending call.
Pending Call Data Report
11.1.3.5
Displays summary or detailed information about pending calls, based on various selection criteria such as ID, customer, or end user; item and serial number; date created, transferred, or canceled; and existence of a field or range of field values.
The summary displays one line for each call, including the call ID and status; the creation date, time, and user ID; and the last modification date, time, and user ID.
The detailed report lists information for each field in the pending call record, including the field name, field label, and field value. Fields are listed in order for the call header, followed by each call line, followed by each line of fault code information.
Pending Call Profile Report
11.1.3.21
Displays information about the user IDs and groups associated with a profile, as well as its frames, fields, and frame sequences.