Contracts Pop-Up
When you enter an end user, a pop‑up window displays the contracts that are in effect for the end user. When you select a contract, the call price list associated with the contract defaults into the Price List field, and the contract number defaults into the Contract field.
If you bypass this pop‑up, you can enter the contract in the Contract field, and its price list displays. If there is no contract, the price list associated with the Default Call Service Type, defined in Call Management Control, displays.
The service type used for line-item coverage depends on whether you select a contract for coverage or if the item is in the installed base and covered by warranty:
• If a contract is specified, its service type is used.
• If an item in the installed base is covered by a warranty, this service type is used.
• Otherwise, the default call service type in Call Management Control is used.