QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Call Activity Recording
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Calculating Coverage in CAR
Calculating Coverage in CAR
The relationships among service types, charge codes, and product lines affect the financial impact of service activity in CAR. You can define and use charge codes in many ways. The system supplies defaults based on the service types and values defined in Default Charge Code Maintenance. You can change these defaults to redirect costs, but only within a set of rules. To record activity in CAR, you must understand the way the system applies these rules.