With Call Activity Recording (CAR), you can record the parts, labor, and expenses used in servicing a call. This detail becomes the basis for generating an invoice either at the end of CAR or later in Call Invoice Recording (CIR). This chapter discusses the process of recording labor, expense, and item usage in CAR.

Introduction to CAR
Describes the functions and abilities of CAR.

Generating Usage Records Automatically
Lists and illustrates how to enter details about a call automatically.

Fixed Pricing in CAR
Outlines how and why to set up fixed pricing.

Calculating Coverage in CAR
Describes how to calculate coverage.

Inventory Processing in CAR
Describes how inventory is process in CAR, with details about site and location defaults, inventory, shipping, and other requirements.

Using Multiple Reports
Outlines how to create and use multiple reports and why to do so.

Call and Call Line Statuses in CAR
Defines call line statuses and describes the different kinds of status.

Generating an Invoice
Describes how to use Invoice from Recording in SSM Accounting Control (36.9.10).

Project Codes in CAR
Explains how project codes are used in CAR.

Returns and Exchanges in CAR
Explains how returns are handled in CAR, with details on MO returns, exchanges, swaps, miscellany, and ambiguous returns.

Updating the Installed Base in CAR
Describes how to update the installed base with the Update ISB field.

Call Activity Recording
Details the CAR workflow.

Call Activity Recording in Depot Orders
Lists and describes the two programs used to record information for service calls; Call Labor Recording (11.1.1.17) and Call Parts Recording (11.1.1.19).