When you create a call line in Call Maintenance, Call Quote Maintenance, or Call Activity Recording, the system displays a default line item site. When you open the first report for the line, you can change the site.

The default site determines other line item defaults, such as the BOM and routing if it was defined with Service Item by Site Maintenance. You can also change these defaults when you create the first report.

See Determining Site and Location Defaults for details on the logic used to determine line item sites.

Even though you can associate only one site with a call line, you can still use inventory from multiple sites during a repair. When entering item usage detail, you can specify a different site for each item. During processing, CAR transfers the items to the line item’s site, then issues the items from that site.

This approach affects GL transactions. Costs are typically set up for each site using Item-Site Cost Maintenance (1.4.18). When CAR transfers items to the call site, appropriate GL transactions are created for any variance in costs between the two sites.