QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Call Invoice Recording > Call Invoice Recording
  
Call Invoice Recording
This section gives reference information for Call Invoice Recording fields. You progress through this function in several frames. Some frames are optional, depending on field settings.

CIR Frames
 
Frame
Req
Purpose
Header
Y
Select call and display related information.
Comments
N
If Comments is Yes, view or update call header comments.
Summary Frame
Y
View summary invoice information and set detail fields.
Item Selection
Y
Select the call line item to review.
Comments
N
If Comments is Yes, view or update call item comments.
Labor/Expense Totals
N
Select labor/expense invoice sorts.
Labor/Expenses
N
If you enter an invoice sort, view or update its summary data.
Labor/Expenses Detail
N
If Det is Yes, view or update detailed information for this invoice sort.
Comments
N
If Comments is Yes, view or update operation comments.
Item Totals
Y
Select item invoice sort.
Item Usage
N
If you enter an invoice sort, view or update summary data for the sort.
Item Detail
N
If Det is Yes, view or update detailed information for the invoice sort.
Comments
N
If Comments is Yes, view or update item usage comments.
Trailer
Y
Enter taxable or nontaxable trailer codes and other trailer information.
Summary Frame
Y
View summary invoice information with tax details.
Many CIR frames are similar to CAR and in fact use the same programs. As Call Invoice Recording (11.1.1.15) shows, the header frames of Call Invoice Recording (11.1.1.15) are similar to Call Activity Recording (11.1.1.13).

Call Invoice Recording (11.1.1.15)