QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Call Escalation > Using Escalations > Escalation Worksheet
  
Escalation Worksheet
Use a worksheet like the one in Escalation Worksheet to define the escalation steps for a call.

Escalation Worksheet
 
Escalation Code
Esc Seq
Escalate?
Time in Status
Bump Priority
Next Status
Next Queue
Days
Hrs