QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Engineers and Scheduling > Service Engineers > Setting Up Availability Status Codes
  
Setting Up Availability Status Codes
To determine an engineer’s availability, define meaningful status codes in Engineer Status Maintenance (11.13.4) and associate them with engineers.

Engineer Status Maintenance (11.13.4)
Availability status codes indicate whether or not an engineer is available. Multiple codes exist because there are multiple reasons for being available or unavailable. For example, use status to remove an engineer from consideration who is on extended leave or temporarily assigned to other duties.