Assign skills to engineers in Engineer Skills Maintenance (11.13.5). To ensure that you use standard codes, define skill codes with Generalized Code Maintenance (36.2.13) for field fsskill.

Skill codes serve two purposes:

The system matches an engineer’s skills to the call when it calculates engineer points. The Level and Certification Date field for the engineer’s skill are for reference only. You can use them for internal certification of skills.