Calculating Availability for Holidays
The system considers holidays during engineer scheduling in Call Maintenance. As you create schedules in Engineer Master Schedule Maintenance, you can mark them as covering or not covering holidays. Or you can create on-call schedules with On-Call Maintenance instead of covering holidays on standard schedules. Normally, fewer engineers are available on a holiday.
During engineer scheduling, the system examines the call’s next status date and time. Then it determines if this date is a holiday for the call’s area, from the area associated with the end user. Then it searches for a schedule with Holiday set to Yes. First, it searches engineer detail schedules, then master schedules, and finally an on-call schedule that matches the call area.
The display in the engineer scheduling pop-up window in Call Maintenance is affected by which schedules exist.
• If a schedule covering the holiday is not found, engineers display without availability, indicated by an asterisk (*).
• If standard coverage exists, the engineers covering the holiday show hours or calls available.
• If an on-call schedule exists that covers holidays, engineers available on the holiday display with a ++.
The scheduling sequence also takes into account an engineer’s personal holidays defined with Engineer Holiday Maintenance. If the day is a personal holiday, the engineer displays as unavailable.
Note: When you assign an engineer to an on-call schedule, the system assumes that the engineer is available during the specified time period even if engineer or area holidays exist. A warning displays in On-Call Maintenance indicating that the on-call schedule overrides holidays.