QAD 2017 Enterprise Edition
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Returning Items on MOs
Returning Items on MOs
An engineer may need to return items ordered on an MO when:
• Items ordered for a call are not used. Return these items in Call Activity Recording or in MO Direct/Pending Returns (11.11.8).
• Items ordered for engineer stock on an MO without a call are no longer needed. Return these items in MO Direct/Pending Returns (11.11.8), as long as the system has not deleted the MO.
• Items returned in Call Activity Recording are given a pending status. This means that the items are registered as returned, but remain in the engineer stock. You must physically return them to general stock in MO Direct/Pending Returns.