Service Work Center Maintenance

In a service context, work centers represent a facility used for repairing items. If you use service routings, you must attach work centers to each operation in the routing, just as in manufacturing. You can use either service work centers or manufacturing work centers, set up with Work Center Maintenance (14.5), interchangeably.

Note: If the reengineering of an article requires the same equipment as original production, service it in the same work center that created it.

In Call Activity Recording, the system uses the work center to derive the standard cost of labor. If operations do not have a work center, the system uses the Service Work Center value in Call Management Control to derive the cost of labor.

To use the standard cost feature, set up work centers even if you do not use them as defined in the manufacturing environment. For example, if you employ field engineers who perform their labor at the customer site, create a work center for each engineer or a generic work center named FIELD.

You define only a subset of the planning attributes of a standard work center for service work centers. For example, you do not specify setup time, run/setup crew, and machine burden rate.

Enter a brief description (maximum 24 characters) of this work center to help identify its function.

The department to which this work center belongs. Department codes identify groupings of manufacturing work centers, in your own facility or at outside suppliers. This field is for reference only.

In the manufacturing environment, you assign work centers to a department primarily for planning and accounting. This feature is not used with service work centers. When labor is reported in Call Activity Recording, the accounts associated with the charge product line are always used.

Specify the average labor rate paid per labor hour to run this work center. The system uses this value in Call Activity Recording to calculate and post labor cost and display margin in Call Invoice Recording.

Specify the labor burden rate per hour applicable to both setup and run time at this work center.

Specify the labor burden percentage applicable to the total labor cost at this work center.