QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Service Structures and Routings
  
Service Structures and Routings
Service structures and routings address the need of service organizations to manage repairing, installing, and maintaining items. This chapter discusses BOMs and routings in the service environment and provides details about setting up service BOMs, routings, standard operations, and work centers.
Overview
Describes service structures and routings and lists the menu options for modules associated with them.
BOMs/Routings in Service Environments
Explains how the BOM and routing are used and what their special characteristics are.
Service BOM Code Maintenance
Illustrates the Service BOM Code Maintenance frame (11.19.1).
Service Structure Maintenance
Illustrates the Service Structure Maintenance frame (11.19.5).
Service Routing Maintenance
Describes how to use Service Routing Maintenance (11.19.17).
Service Work Center Maintenance
Describes the functions of and how to use the Service Work Center Maintenance frame (11.19.13).
Service Standard Operation Maintenance
Describes how to use the Service Standard Operation Maintenance frame (11.19.21).
Copying Service Structures and Routings
Describes how to use the Service Routing Copy frame (11.19.20).
Overview
Service structures and routings address the need of service organizations to manage repairing, installing, and maintaining items. These needs fall into three general categories:
• Service engineers need to identify the parts used to maintain an item, fix or install it, and the steps to follow during the service activity.
• Items returned from the customer for repair often require overhaul and refurbishing. A way is needed to assign the repair to a work center and manage it.
• Service activities may require labor and shop floor reporting similar to standard manufacturing control functions.
The functions on the Service Structures/Routings Menu (11.19), listed in Service Structures/Routings Menu (11.19), address these needs.

Service Structures/Routings Menu (11.19)
 
Menu No.
Menu Title
Program
11.19.1
Service BOM Code Maintenance
fsbommt.p
11.19.2
Service BOM Code Inquiry
sbomiq.p
11.19.3
Service BOM Code Report
fsbomrp.p
11.19.5
Service Structure Maintenance
fspsmt.p
11.19.6
Service Structure Inquiry
fspsiq.p
11.19.7
Service Structure Report
fspsrp.p
11.19.9
Service Structure Copy
fspscp.p
11.19.13
Service Work Center Maintenance
fswcmt.p
11.19.14
Service Work Center Inquiry
fswciq.p
11.19.15
Service Work Center Report
fswcrp.p
11.19.17
Service Routing Maintenance
fsromt.p
11.19.18
Service Routing Inquiry
fsroiq.p
11.19.19
Service Routing Report
fsrorp.p
11.19.20
Service Routing Copy
fsrocp.p
11.19.21
Service Std Operation Maint
fsopmmt.p
11.19.22
Standard Operation Browse
rwbr002.p
11.19.23
Service Std Operation Report
fsopmrp.p
This chapter discusses each of these functions in more detail:
• Service BOM Code Maintenance (11.19.1) defines the codes identifying a set of items used in service activity.
• Service Structure Maintenance (11.19.5) is used to create the list of items consumed during a predefined service activity.
• Service Work Center Maintenance (11.19.13) enables you to set up service work centers. You can also use standard work centers for service activities.
• Service Routing Maintenance (11.19.17) enables you to define a set of operations detailing the steps taken in a service activity.
• Service Standard Operation Maintenance (11.19.21) enables you to define operations common to the service of several products or applicable to different service routings in different operation sequences.
Service Structure/Routing Workflow illustrates a typical workflow for setting up and using service structures and routings.

Service Structure/Routing Workflow