QAD 2017 Enterprise Edition
>
User Guides
>
Service/Support Management
>
Control Programs
>
Service Request Control
Service Request Control
Service Request Control (11.1.15.24) contains settings that affect the life cycle of service requests.
Service Request Control (11.1.15.24)
Service Request Prefix
Used with the SR Number field to assign a default service request ID number.
SR Open Status
Enter an SR status defined in SR Status Code Maintenance (11.1.15.7). This status indicates the beginning point in the life cycle of an SR. It displays by default when you create a new SR in Service Request Maintenance.
SR Close Status
Enter an SR status defined in SR Status Code Maintenance (11.1.15.7). This status indicates no further activity can take place. You can delete or archive closed SRs.
SR Number
The next service request (SR) number the system assigns in Service Request Maintenance (11.1.15.1) if the SR field is blank. Service request numbers begin with a prefix, followed by the next sequential SR number. The system increments this next SR number and displays it here.
