Credit Status
QAD EE includes the following types of customer credit issues:
• Order is on credit hold.
• Fixed credit limit is exceeded.
• Percentage of turnover credit limit is exceeded.
• Invoice is overdue the maximum number of days.
To easily identify the cause for a credit-held order, do the following:
• Define a specific action status code for each credit issue in Generalized Codes Maintenance, and
• Specify the defined code for the corresponding credit issue in Sales Order Accounting Control.
Note: You can define the action status codes for the following orders and services:
• Sales Orders/Material Orders/RMA: create codes for the field so_stat
• Sales Quotes: create codes for the field qo_stat
• Contracts/Contract Quotes: create codes for field sa_stat
When Hold Orders Over Credit Limit is set to Yes, the system puts on hold orders for the customers who have any of the listed issues. The Action Status field for orders displays the corresponding code basing on the detected credit issue.
The Action Status field displays one code only. When multiple credit issues are detected for a customer, the display of this field depends on the setting of Credit Limit Selection Sequence field in Sales Order Accounting Control. However, all the credit issues that cause the order on hold are displayed as warning messages after credit check.