SO Returns

The following topics discuss in detail both Serialization and existing QAD EE programs to use for SO (or customer scheduled order) returns, and the processing and other necessary information for you to return packs or loose serialized items.

When returning shipped goods that use Serialization, use Pre-Shipper/Shipper Picking (7.8.1) to attach the serial IDs that you want to return to the return pre-shipper/shipper.

The pre-shipper or shipper used for the returned packs or items is called a return pre-shipper or shipper. You can specify an existing pre-shipper or shipper, or leave the Number field blank to generate a new pre-shipper/shipper as the return pre-shipper/shipper. Make sure that the return pre-shipper/shipper has the same Ship-From and Ship-To as the original shipper that was used when the pack or item was shipped out.

You can return assembly packs, unit packs, or item serial IDs. When you enter the serial ID, make sure of the following:

Note: If the serial ID specified is linked with the current return pre-shipper/shipper, the system prompts you to remove it from the return list. If you select Yes, the system removes the serial ID from the current pre-shipper/shipper. And if the original shipper and SO lines are not deleted or closed, the system links the serial ID back to the original shipper and SO lines with original quantity. This feature allows you to correct possible mistakes during the return process.

In the Sales Order Line frame, specify the SO lines you want to use for the return and the quantity to pick. When entering SO lines, you can specify unclosed SO lines for which the pack or items were shipped out. Optionally, you can specify a new SO line that has the same item, ship-to, and site as the original SO line with negative order quantity. But corrected SO lines are not supported. When entering the quantity to pick for returns, make sure that you enter a negative number in the Quantity to Pick field. The absolute value of the cumulative quantity that you enter cannot be greater than the quantity in pack.

After picking, the stage of the returned serial ID remains Consumed, but the serial ID gets linked with the return pre-shipper/shipper. All the lower-level packs of the serial ID also become linked with the same return pre-shipper/shipper.

You can return items that existed in any of the following forms when they were originally shipped out:

To return discrete items, you are required to remove them from the master unit pack. In the Serial ID field, enter the item serial ID. When prompted to remove the item from its parent, specify Yes.

If the master unit pack contains items of multiple combinations of item, lot, and reference, you can return all the items of the same combination of item, lot, and reference at the same time. In the Serial ID field, enter the serial ID of the unit pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the unit pack, specify Yes. In the SO Line frame, specify the SO line and quantity to pick data. The system prompts you to enter SO lines until all the quantity of the same combination of item, lot, and reference is assigned.

To return discrete items, you are required to remove them from the master assembly pack. In the Serial ID field, enter the item serial ID. When prompted to remove the item from its parent, specify Yes.

If you want to return all the items of the same combination of item, lot, and reference at the same time, first enter the serial ID of the assembly pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the assembly pack, specify Yes. In the SO Line frame, specify the SO line and quantity to pick data. The system prompts you to enter SO lines until all the quantity of the same combination of item, lot, and reference is assigned.

If the master unit pack contains items of multiple combinations of item, lot, and reference, you can partially or fully return non-serialized items of the same combination of item, lot, and reference. In the Serial ID field, enter the serial ID of the unit pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the unit pack, specify Yes. The system removes the specified inventory out of the unit pack. In the SO Line frame, specify the SO line and quantity to pick data. The absolute value of the cumulative entered quantity to pick can be less than the quantity of the specified inventory. Then items of the specified quantities are linked with the return pre-shipper or shipper.

If the master unit pack contains non-serialized items only, and the items are of a single combination of item, lot, and reference, you can also return all or part of the items. But, in this case, the items are returned with the unit pack. In the Serial ID field, enter the serial ID of the unit pack. Then in the SO Line frame, enter the SO line and quantity to pick data. The absolute value of the cumulative entered quantity to pick can be less than the quantity in the pack. The system removes the remaining quantity from the unit pack. Also see the note on here.

To return non-serialized items aggregated on an assembly pack but not in a unit pack, you are required to return all the items of the same combination of item, lot, and reference at the same time. In the Serial ID field, enter the serial ID of the assembly pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the assembly pack, specify Yes. In the SO Line frame, specify the SO line and quantity to pick data. The system prompts you to enter SO lines until all the quantity of the same combination of item, lot, and reference is assigned.

If the unit pack was shipped out for multiple sales order lines, you cannot return the whole pack directly by entering its serial ID under the following circumstances:

In these scenarios, to return the unit pack, first in the Serial ID field enter the serial ID of the unit pack. Then enter the item number, lot, and reference information to indicate the inventory that you are returning. When prompted to remove the specified inventory from the unit pack, specify Yes. In the SO Line frame, enter the SO line and a negative quantity to pick. You are required to pick all the quantity of items with the same item number, lot, and reference. Then the inventory is removed from the unit pack and attached to the return pre-shipper or shipper. When the unit pack is reduced to contain a single combination of item, lot, and reference, you can enter the unit pack serial ID to directly pick the whole unit pack. Then the unit pack is attached to the return pre-shipper or shipper.

If a unit pack contains only serialized items of a single combination of item, lot, and reference, and is partially returned, you cannot return the unit pack, either. You can only return the remaining items in it one by one to return the whole pack. See Returning Items.

For all other scenarios, to return the whole pack, directly enter the serial ID of the unit pack in the Serial ID field. If the unit pack contains items of multiple combinations of item, lot, and reference, the Item Number, Lot/Serial, and Reference fields are editable. Leave them blank to directly pick the whole unit pack. In the SO Line frame, enter the SO line and quantity to pick to return the whole unit pack. But, when the pack is not partially returned and was originally shipped for a single SO line that is now not deleted or closed, the SO Line frame is disabled. The pack is automatically returned to the original SO line.

Note: When the unit pack contains only non-serialized items of a single combination of item, lot, and reference, the absolute value of cumulative entered quantity to pick can be less than the quantity in pack. The system removes the remaining quantity from the unit pack and updates the Quantity in Pack value for the unit pack.

If the assembly pack was shipped out for multiple sales order lines, you cannot return the whole pack directly by entering its serial ID under the following circumstances:

In these scenarios, to return the whole assembly pack, you are required to return all the lower-level packs and items.

• If the assembly pack now contains lower-level items, first in the Serial ID field enter the serial ID of the assembly pack. Then enter the item number, lot, and reference information to indicate the inventory that you are returning. When prompted to remove the specified inventory from the assembly pack, specify Yes. In the SO Line frame, enter the SO line and quantity to pick data. The system prompts you to enter SO lines until all the quantity of the same combination of item, lot, and reference is assigned. Repeat the process to return all the lower-level items.

• If the assembly pack now does not contain lower-level items, in the Serial ID field, enter the serial ID of a lower-level pack. When prompted to remove it from the master assembly pack, specify Yes. Then in the SO Line frame, enter the SO line. For lower-level unit packs, you are required to enter quantity to pick data. The system prompts you to enter SO lines until all the quantity of the unit pack is assigned. Repeat the process to return all the lower-level packs.

For all other scenarios, to return the whole pack, directly enter the serial ID of the assembly pack in the Serial ID field. Then in the SO Line frame, enter the SO line only to return the whole assembly pack. But, when the pack is not partially returned and was originally shipped for a single SO line that is now not deleted or closed, the SO Line frame is disabled. The pack is automatically returned to original SO line.

After you pick serial IDs for a return pre-shipper/shipper, it is possible that you want to remove the pre-shipper/shipper before confirming it. When you do so, the system removes the serial IDs from the return pre-shipper/shipper, and links them back with the original shipper and SO lines when they are not deleted or closed. You can later pick them for another return pre-shipper/shipper.

Use Pre-Shipper/Shipper Confirm to confirm the return pre-shipper or shipper. Then the return pre-shipper or shipper is converted to a confirmed return shipper.

After confirming the return pre-shipper or shipper, the stage of all returned serial IDs changes from Consumed to Active. The links between the return pre-shipper/shipper and the serial IDs are removed. The system creates corresponding serial history and shipping history. You can view the records through Serial History Browse and Shipping History Browse Collection.

You can use Shipper Unconfirm to unconfirm the return shipper with serial IDs linked. But make sure that the structure of any linked serial ID has not changed. Otherwise, you are not allowed to unconfirm the return shipper.

After you unconfirm the return shipper, the system changes the stage of all linked serial IDs from Active to Consumed. Serial IDs are relinked with the return shipper.