Check LDAP Server is up and connection settings are correct

This error is displayed if the Web UI cannot connect to the LDAP Server. First, check if the LDAP Server is available. LDAPSearch.exe is a useful freeware utility tool that allows you to connect to your LDAP Server and returns the necessary settings required for the Web UI. It is available from the Novell Web site. If the LDAP Server is available, the configuration settings in precision.properties are incorrect.

Bad Credentials

After you ensure Caps Lock is not on, confirm that your user name and password are correct.

User does not exist in the PRECISION Web UI Database

When the user is authenticated with the LDAP server, it does not authorize access to the Web UI automatically. The user must also exist in the xtuscr0 table in the PRECISION database. Make sure that the user exists and that the id or alternative id and password match.