Just as savvy and cost-conscious consumers purchase homeowners’ insurance policies and extended warranties for big ticket items like houses, cars and TVs, enterprise software users gain significant support – and peace of mind – from extended warranty options. That’s why we’re offering QAD Extended Solution Services (QAD ESS).
Why Extended Solutions Services?
Valid reasons to upgrade to QAD ESS are many. The major reason is to protect your QAD investment, especially those with customizations. Without the support and maintenance offered by QAD ESS, enterprises face breaks in business continuity, ineffective or unproductive internal maintenance of customizations, non-value-add resources spent on support and maintenance, and unpredictable costs, among other challenges.
It is critically important to protect transactions for those enterprises using QAD EDI or QAD Automation Solutions to scan, capture, digitize and share data. Similarly, users that deploy bank drivers, integrate QAD with other software solutions, or are preparing to undergo a QAD solution upgrade benefit from QAD ESS.
Our experts deliver QAD ESS support and maintenance services backed by years of specialized experience directly with QAD solutions and typical customizations. They deploy the same tools and processes as those used in standard support. By conducting analyses and audits, our experts can problem solve and design fixes to match each customer’s unique implementation. Because they are expert in the applications and the modifications, our developers can promote best practices in solution maintenance and support.
Manufacturers gain peace of mind from QAD ESS as to predictable costs, mitigated risk and a fast response to changes, thereby increasing business performance.
Customizations
Virtually all enterprise software users customize their out-of-the-box solutions to some degree in order to meet their unique business requirements and processes. QAD ESS protects your solution by aligning those customizations with standard product and technical uplifts. It promotes operational efficiencies and protects your investment from risks.
A sample of custom solutions that QAD customers commonly use are:
- Progress 4GL Customizations
- QAD Reporting Framework
- Integrated Customization Toolkit (ICT)
- QAD Financials
- EDI
- Integrations
- Custom browses
- QAD Automation Solutions
- Bank drivers that automate financial transactions, for example, with an automated clearinghouse
- QAD Global Trade and Transportation Execution (QAD GTTE)
- QAD EQMS (Enterprise Quality Management System)
By utilizing QAD ESS, customers gain support and maintenance for their unique systems. We deliver a uniform, transparent customer experience via QAD ESS. It is scalable as your enterprise grows.
An important feature, QAD ESS addresses any new and revised customizations. Customers gain efficiencies and free up IT resources for more strategic efforts. Enterprises can also improve the effectiveness of their applications and customizations over the entire lifecycle of the solution.
It Pays to Have the Extended Warranty
When is the best time to leverage QAD ESS? Before a scheduled upgrade is a perfect time to utilize its many benefits. It frees up enterprise IT resources for more critical processes that relate to business goals and objectives as well as growth initiatives. Using QAD ESS aligns with business targets that enhance productivity and contribute to continuous improvements.
We consider QAD ESS to be a lot like that extended warranty you purchase on your car or appliances in your home. It maintains the high level of quality of your software modifications while mitigating risks.
To learn more about QAD Extended Solution Services, visit our website.
