In the digital era, customers expect immediate and efficient support. Chatbots have emerged as a powerful tool to meet these expectations. By automating routine inquiries and providing round-the-clock assistance, chatbots are transforming the way businesses interact with their customers.

Tired of waiting in support queues? QAD has you covered.

Chatbots – the Future of QAD Customer Support

QAD’s chatbot provides answers to simple “How to” questions or other queries for which the answer could be found in the knowledge base, the document library or automated workflows. 

The answers are powered by generative AI which has the ability to understand customer intent and complex syntaxes. Result: short explanations followed by a link to the article that supports it or direct resolution to queries triggered by workflows. 

To start a conversation, click the widget on the bottom right corner of the following QAD sites to open the chat window.

How to Access the QAD Chatbot for Customer Support

Accessing the QAD chatbot is simple. Below is a list of QAD sites where chatbot service is available:

• Support Portal
• Knowledge Base
• Document Library
• Cloud Portal

Why Chatbots are a Game-Changer for QAD Customers

• Instant Gratification: Get answers to your questions immediately, 24/7, without waiting for business hours.
• No More Ticket Hassle: Say goodbye to ticket creation and tracking. Chatbots resolve issues on the spot.
• Personalized Experience: Chatbots can understand your needs and provide tailored recommendations or solutions.
• Efficient Problem Solving: Common issues are resolved quickly, freeing up human agents for complex problems.
• Improved Customer Satisfaction: Faster response times, personalized interactions, and efficient problem resolution lead to happier customers.

How the QAD Chatbot Works for You

• Ask Questions: Clearly state your query or problem.

• Get Answers: Chatbots provide information, solutions, or guide you through troubleshooting steps.

• Escalate (if needed): If the chatbot can’t help, it can seamlessly transfer you to our request management.

Conclusion

Chatbots have emerged as a transformative force in customer support. Their ability to provide instant assistance, personalize experiences, and automate routine tasks has significantly enhanced customer satisfaction. As technology continues to advance, we can expect chatbots to play an even more pivotal role in shaping the future of customer service.