Maintaining Service Contracts
Service contracts, like warranties, define the rules governing agreements for service with customers. The contract typically specifies:
• The customer and end users receiving coverage
• Items covered
• Levels and limits of coverage
• Total coverage
• Pricing of service
• Duration of contract in months
A service contract is associated with a service contract quote, which defines the cost, terms, and conditions for the contract. A service contract quote is determined before the contractual agreement is signed. For details, see
Maintaining Service Contract Quotes.
Use the features in the Customer Service|Service Contracts module to maintain your service contracts.
Note: The screens in the Service Contracts module are identical to the screens in the Service Contract Quotes module.