This section describes how to manage service contract quotes and service contracts. It discusses the following topics:

Overview
Explains how service contracts are used to define relationships between customers and users or items.

Maintaining Service Contract Quotes
Explains how to use the Service Contract Quotes screen to add, delete, or edit service contract quotes.

Maintaining Service Contracts
Describes the specifications of the average service contract and how to maintain them using the Service Contracts module.

Service contracts define a relationship with the service customer and multiple end users and items. Typically before a contractual agreement is signed, a service contract quote is generated. Service contract quotes specify the cost, terms, and conditions for such things as telephone support, field repairs, and maintenance.