This section describes how to work with your installed base. It discusses the following topics:

Overview
Explains how the Installed Base relates to QAD CRM.

Maintaining Your Installed Base
Explains how to use the Installed Base screen.

QAD Customer Relationship Management (QAD CRM) enables service organizations to maintain information about the products they sell or service and the individuals who own them. This information is collectively referred to as the installed base (ISB). Comprehensive installed base information is a foundation for effective customer service.

An installed base record matches end users with specific items and can control service policy. Whether you decide to service only the installed base or some other mix of items shapes your service business.